Patient-centered care reading list

Patients are at the heart of radiologic care. In order to better serve their needs, radiologists at every stage of their career can benefit from our patient-centered care resources.

Selected from a wide array of sources, including scientific journals and consumer publications, these resources can help you gain insight into how other physicians practice patient-centered care and how you can build a patient-centered practice.

Explore all our resources below and share with your colleagues, staff and residents.

If you have any questions or comments, please contact us at RadiologyCares@rsna.org.

Scientific journals and publications

Radiologist-patient communication

Patient Understanding of Abnormal Imaging Findings Under Pennsylvania Act 112: A Call to Revise Mandated Notification Message Language
Gregory S. Mittl, et al. Journal of the American College of Radiology. Published online: March 13, 2021. Subscription may be required

Addressing Linguistic Barriers to Care: Evaluation of Breast Cancer Online Patient Educational Materials for Spanish-Speaking Patients
Juan Carlos Villa Camacho, et al. Journal of the American College of Radiology. Published online: March 4, 2021. Subscription may be required

Increasing Patient Access to MRI Examinations in an Integrated Multispecialty Practice
Daniel S. Bor, et al. RadioGraphics. Jan 1, 2021; Vol. 41, No.  1.

Rethinking Patient Consent in the Era of Artificial Intelligence and Big Data
Amy L. Kotsenas, et al. Journal of the American College of Radiology. January, 2021; Volume 18, Issue 1: 180–184. Subscription may be required

Intimate Partner Violence: A Primer for Radiologists to Make the “Invisible” Visible
Francesco Alessandrino, et al. RadioGraphics. Oct. 2, 2020; Vol. 40, No. 7.

How to Create a Great Radiology Report
Michael P. Hartung, et al. RadioGraphics. Oct. 1, 2021; Vol. 40, No. 6.

Simulated learning helps radiologists understand communication is key
Slachta A. Radiology Business. July 9, 2018 Subscription may be required

Screening for Lung Cancer: Communicating With Patients
Green DB, et al. American Journal of Roentgenology. 2018 210:3, 497-502 Subscription may be required

Letting Patients Decide How to Receive Their Imaging Results: A Good Idea or a Dangerous Practice? Part 1: Point: Let Patients Decide How to Get Their Radiologists’ Reports
Borondy Kitts, Andrea. Journal of the American College of Radiology. October 2017; Volume 14, Issue 10: 1349-1350 Subscription may be required

Letting Patients Decide How to Receive Their Imaging Results; A Good Idea or a Dangerous Practice? Part 2: Counterpoint: Patients Should Not Have Unchaperoned Access to Radiology Reports
Konski, Andre A. Journal of the American College of Radiology. October 2017; Volume 14, Issue 10: 1351-1352

Patient-centered care
Imaging Health and Radiology Care of Transgender Patients: A Call to Build Evidence-Based Best Practices
Hannah Perry, et al. Journal of the American College of Radiology. March 2021; Volume 18; Issue 3: 475-480. Subscription may be required

Increasing Median Time between Interruptions in a Busy Reading Room
Ethan A. Smith, et al. RadioGraphics. Mar. 1, 2021. Vol. 41, No. 2.

Narrowing the Gap: Imaging Disparities in Radiology
Stephen Waite, et al. Radiology. Feb. 9, 2021; recently published online.

Multi-Society Expert Statement from the ACR, CAR, ESR, IS3R, RANZCR, and RSNA
Adrian P. Brady, et al. Radiology. Dec. 21, 2020; Vol. 298, No. 3.

Racial and Ethnic Disparities in Disease Severity on Admission Chest Radiographs among Patients Admitted with Confirmed Coronavirus Disease 2019: A Retrospective Cohort Study
Nicholos P. Joseph, et al. Radiology. Jul. 16, 2020; Vol. 297, No. 3.

Cancer Imaging and Patient Care during the COVID-19 Pandemic
Adeline N. Boettcher, et al. Radiology: Imaging Cancer. Nov. 1, 2020; Vol. 2, No. 6.

Improving the Patient Experience: A Little Effort Goes a Long Way
Kruskal JB, Sarwar A. Radiology. Jan. 22, 2019; Vol. 291, No. 1.
 
Improving Patient Experience in Radiology: Impact of a Multifaceted Intervention on National Ranking
Kapoor N, et al. Radiology. Jan. 22, 2019; Vol. 291, No. 1
 
Customer Service in Radiology: Satisfying Your Patients and Referrers
Towbin A. RadioGraphics. Oct. 1, 2018; Vol. 38, No. 6.
 
Engaging Patients: Models for Patient- and Family-centered Care in Radiology
Kadom N, et al. RadioGraphics. Oct. 10, 2018; Vol. 38, No. 6.
 
Back to Basics in Patient-Centered Care in Radiology
Kemp J. Imaging Technology News. May 3, 2018
 

Radiologists' Experience With Patient Interactions in the Era of Open Access of Patients to Radiology Reports
Fang, Jieming et al. Journal of the American College of Radiology. Articles in Press, January 2, 2018  Subscription may be required

System-Level Process Change Improves Communication and Follow-Up for Emergency Department Patients With Incidental Radiology Findings
Baccei, Steven J. et al. Journal of the American College of Radiology. April 2018; Volume 15, Issue 4: 639-647  Subscription may be required Subscription may be required

Readability of Online Patient Educational Materials Related to Breast Lesions Requiring Surgery
Miles RC, et al. Radiology, Volume 291, Issue 1, Jan 29, 2019

 
Surveys of patient preferences and radiologic practice
Artificial Intelligence in Screening Mammography: A Population Survey of Women’s Preferences
Yfke P. Ongena, et al. Journal of the American College of Radiology. Vol. 18, Issue 1, 79–86. October 12, 2020 Subscription may be required

What Patients Want to Know about Imaging Examinations: A Multiinstitutional U.S. Survey in Adult and Pediatric Teaching Hospitals on Patient Preferences for Receiving Information before Radiologic Examinations
Pahade J, et al. Radiology. Feb. 13, 2018; Vol. 287, No. 2.
 
Patient-centered Radiology: Where Are We, Where Do We Want to Be, and How Do We Get There?
Jennifer L. Kemp, Mary C. Mahoney, Vincent P. Mathews, Max Wintermark, Judy Yee, and Stephen D. Brown. Radiology. June 2017; Volume 285, Number 2: 601-608

Breast Arterial Calcification in the Mammogram Report: The Patient Perspective
Margolies LR, et al. American Journal of Roentgenology. 2019 212:1, 209-214 Subscription may be required  

Interpretive Differences Between Patients and Radiologists Regarding the Diagnostic Confidence Associated With Commonly Used Phrases in the Radiology Report
Mityul MI, et al. American Journal of Roentgenology. 2018 210:1, 123-126 Subscription may be required

Radiologist-patient communication about errors
Medical Error, Adverse Events, and Complications in Interventional Radiology: Liability or Opportunity?
Mikhail C. S. S. Higgins, James P. Herpy. Radiology. Dec. 15, 2020. Vol. 298, No. 2.

Teaching Radiologists Who Perform Image-Guided Interventions Effective Communication Skills Through Simulation
DeBenedectis C, Rosen M. Current Problems in Diagnostic Radiology. July 5, 2018 Subscription may be required
 
Communication errors in radiology – Pitfalls and how to avoid them
Waite S et al. Clinical Imaging. Sept-Oct 2018; Volume 51, pages 266-272 Subscription may be required
Use of technology to enhance communication
Improving Patient Access to Medical Images by Integrating an Imaging Portal With the Electronic Health Record Patient Portal
Amy L. Ellenbogen, et al.  Journal of the American College of Radiology. Published online: January 23, 2021. Subscription may be required

Social Media Tools for Department and Practice Communication and Branding in the Digital Age
Kohli MD, et al. RadioGraphics. Oct. 10, 2018; Vol. 38, No. 6.
 
What It Takes to Introduce Tech-Driven Patient-Centered Care in Radiology
Hawkins M. HealthTech. June 20, 2018
 
Radiologists and Social Media: Do Not Forget About Facebook
Seidel, Rebecca L. et al. Journal of the American College of Radiology. January 2018; Volume 15, Issue 1, 224-228 Subscription may be required
 
The strategic imperative for the use of social media in health care
Kotsenas AL, et al. Journal of the American College of Radiology. 2018; 15(1 Pt B):155–161 Subscription may be required
Resident education
Does Social Justice Have a Role in Radiology Training and Practice?
Amber Simmons, et al. Journal of the American College of Radiology. March 2021; Vol. 18, Issue 3, 481–483 Subscription may be required

Disrupting the Education Paradigm: An Opportunity to Advance Simulation Training in Radiology—Radiology In Training
Alex J. Solomon, et al. Radiology. Dec. 1, 2020; Vol 298, No. 2.

To Engage or Not to Engage: A New Era for Medical Student Education in Radiology
Lawrence Lo, Omer A. Awan. RadioGraphics. Nov. 2, 2020; Vol. 40, No. 7. 

A Radiology Trainee’s Guide to Unique Opportunities Offered by the Radiological Society of North America
RadioGraphics. Nov. 2, 2020; Vol. 40, No. 7.

Use of Social Media in Radiology Education
Ranginwala, Saad et al. Journal of the American College of Radiology. January 2018; Volume 15, Issue 1, Part B: 190-200 Subscription may be required
 
3 methods for teaching communication to radiology residents
Thakar, S. Radiology Business. January 22, 2018
 

Patient-centered radiology resources

Patient-centered care information online
Organization that promotes care and respect in the relationship between practitioner and patient.
 
Led by the American College of Radiology, this program gives technology tools to radiologists to ensure their role in quality patient care.
 
Spotlights radiologists using Imaging 3.0 techniques that transition from a focus on the volume of scans read to the value of the patient experience.
 
Organization that provides models of care in partnership with both patients and health care professionals.
 
Coaching and consulting organization that advocates for patient-centered care and establishing standards through a designation program.
Medical trade publications
Walter M. Radiology Business. April 18, 2019
 
Dawson M. Radiology Business. June 28, 2018
 
Hawkins M. HealthTech. June 20, 2018
Patient-centered care videos
Meet a radiology resident who gets a reality check to become more patient-involved in this video by RSNA.
 
Patients describe how radiologists and their staff have made a difference in their lives in this video by RSNA.
 
In this animated short, produced by RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce), Dr. Brené Brown reminds us that we can only create genuine empathy if we are brave enough to get in touch with our own fragility.
 
Produced by the Cleveland Clinic Office of Patient Experience to help ensure consistent patient-centered care by partnering with caregivers, patients and families.
 
Dr. L. Scott Winner, a diagnostic radiologist at Penn State Hershey Medical Center, touches on the need for an emotional connection with patients.
 
Introduces doctors and imaging services at the radiology department at Rose Medical Center in Denver, CO. Submitted for use in Radiology Cares by Jennifer L. Kemp, M.D., with Diversified Radiology of Colorado. ©2013 Diversified Radiology
 
Nila Webster, a cancer patient, introduces the Radiology Consultation Clinic at Massachusetts General Hospital and describes the importance of interaction with her radiologist.